NEWS

May

10

2016

Why Customers Are At The Heart Of 5G

If you search the internet for information on 5G you get lots of hits that about super-fast networks, super-efficient networks, converged Wifi/fibre, reduced latency, gigabit speeds, and so on. Of course,  from an engineering point of view that’s all very relevant, but for 5G from a Service Assurance standpoint, we need to focus  on the single most important thing – the customer.

Today, customers switch and change service providers just as easily as they do a supermarket or other brand. And it’s getting easier with incentives from handset and device manufacturers to purchase devices directly from them or from third parties.

If service providers want to win new and retain existing customers in a world where shared RAN’s and MVNO’s are commonplace and consumers have unlimited access to super-fast networks, they need to become customer centric organisations as opposed to today’s network or service centric organisations.

Having the infrastructure and capabilities to proactively inform customers of issues that may affect their services; letting them know when services will be back online; and compensating them for degraded or lost services,  all become essential if service providers want to  win in the 5G world. Customer Centric Service Assurance and proactive communication with  customers will provide a district point of differentiation   in a crowded marketplace.

Service providers who focus on clear, concise, instantaneous, accurate communications with their customers will be the winners in the 5G world.

Come and see us at TM Forum Live! 2016, Nice where we’ll be showcasing the Customer Centricity Catalyst with partners eir, Smart Dublin and Monolith. The Catalyst will demonstrate how a single customer experience visualisation platform can help drive customer centricity, pre-emptive incident management and communication and increase issue resolution speeds.


Apr

29

2016

Galileo Showcases Customer-Centric Future Of Operator Environments

  • Concept demonstrates how enterprise, telco, Smart City and IoT environments can use a single data analytics and visualisation platform to pre-empt and rapidly resolve incidents impacting service and customers
  • Project led by eir, Smart Dublin, Galileo, Monolith, Liverpool University and MICTA to present customer experience visualisation platform for the Customer Centric Catalyst at TM Forum Live
  • Tests by eir show significantly improved customer service and faster resolution to incidents.

Cork & London, 28th April 2016: eir, Smart Dublin, Galileo Software, Monolith Software, Liverpool John Moores University and MICTA will present the customer centric service assurance Catalyst at TM Forum Live! 2016, 9-12 May. This proof of concept Catalyst will show how a customer experience visualisation platform can enable service providers to predict and manage incidents from inside and outside of the network, rapid notification to impacted customers, faster incident resolution times.

Patrick Buttimer, CEO Galileo, the software business of the Eirteic group, comments; “The growing demands of today’s consumers is putting pressure on enterprises and operators across multiple industries to deliver ‘always on’ service and proactive customer care. Working with our partners in the Catalyst, we’re showing how organisations can pre-empt incidents, achieve faster resolution time and proactively communicate with customers, which is how they will need to operate to remain competitive in the future.”

The Catalyst is built on a number of platforms from both Galileo and Monolith. A combination of Galileo Vision and Galileo Touch pulls data from a number of platforms including AssureNow™from Monolith, as well as from external sources (e.g. traffic, weather, flood warnings), to provide a graphical dashboard that visualises network services from a customer’s point of view. Any potential incidents will be quickly flagged in the service management centre (SMC) (or mobile app), and can then be managed directly from the dashboard, responses automatically activated, status updates and resolution timescales monitored and customers and third parties immediately notified.

Ireland’s largest telcoms provider, eir, is the prime sponsor of the Catalyst. Sinead Burke, Head of Incident and Event Management at Open eir, comments; “The Catalyst is designed to demonstrate what a customer centric organisation might look like in the future. For service providers like ourselves, ongoing transformation within the industry means we need to be able to adapt to managing new services like IoT, Smart Cities, 5G, while keeping customers at the heart of our organisations. We’ll continue to support the development of the solution with the objective of striving to exceed the industry and customer requirements.”

Smart Cities, IoT, connected devices

Smart Dublin, Dublin City Council’s smart city initiative, is demonstrating potential of this platform to better manage information feeds across the city and citizen feedback, to better understand the impact of disruptive events such as flooding, traffic incidents and also planned works.

Jamie Cudden, Dublin City Council’s Smart City program manager comments; “In Dublin, we’re experimenting with innovative technology to drive better quality services and address priority city challenges in areas such as mobility, transport, environment and energy efficiency. The Catalyst proves the benefits of a single platform to connect disparate systems and connected things across our city to better understand, manage and respond to emergency events in real time ensuring a better response and more informed citizen.”

Technology

Bill Cannon, CEO at Monolith Software comments; “When it comes to service providers, customer expectations have shifted from simply meeting Service Level Agreements (SLAs) toward establishing true, customer centric networks. In order to meet these elevated expectations, end-to-end visibility must be established across all network devices – including Software Defined Networks (SDN) and Network Function Virtualization (NFV) areas. To successfully make this shift, operators need a new approach and AssureNow is specifically tailored for customer centric environments.”

To see an interactive demo of the Catalyst or a briefing with eir, Dublin City Council, Galileo or Monolith, please contact Sian Aherne, sian@wearetfd.com / +44 7891 679752.

 


May

19

2015

Galileo Software at LTE World Summit 2015

Galileo Software with be at LTE World Summit 2015, Stand 78. Showcasing the 4G/LTE Monitoring and Shared RAN Solutions, we have successfully delivered for our customers.

We will be on hand to answer questions, provide information and an overview of our proven ability to deliver Unify Service Assurance and Infrastructure Management solutions, to help our customer Simplify and Enable their investments in LTE.

Find out how Galileo Software’s solutions can help you:

  • Unify, End to End services across complex and converged infrastructure
  • Simplify, TCO through consolidation of service assurance tools
  • Enable, improved time to market of new services
  • Also don’t miss out our speaker slot in the Future of LTE, which will include a very special guest speaker.

We will also be holding a competitions through the week, so be sure to come and see us, to be in with a chance of a winning a prize.


May

12

2015

Join Galileo Software at TM Forum Live! in Nice

Please join Galileo Software at the upcoming TM Forum Live! in Nice, France, June 1–4 to learn how us and our partners; Monolith Software and FNT Software, are transforming Service Assurance and Infrastructure management.

We will be on hand to answer questions, provide information and an overview of our proven ability to deliver Unify Service Assurance and Infrastructure Management solutions, to help our customer Simplify and Enable their investments.

Find out how Galileo Software’s solutions can help you:

  • Unify, End to End services across complex and converged infrastructure
  • Simplify, TCO through consolidation of service assurance tools
  • Enable, improved time to market of new services

We will also be demonstrating the AssureNow add on products from our sister company; Galileo Software. See a live demo of our GeoMaps solution, talk to us about our range of OSS Integrations or our forward thinking Mobile CEM Solutions.

Let us know if you’re going as it would be great to meet with you in Nice.

Thanks